Shipping policy
Shipping Options
1. What are my shipping options?
For shoppers in Singapore, we offer a standard local delivery, next day delivery, same day delivery and self-pickup!
Global shoppers can rejoice as we provide door-step delivery worldwide!
2. What are the shipping rates?
Standard Delivery (3-4 working days) $5
Next Working Day (Rates auto-calculated based on weight and distance) $10 ++
Same Day Delivery (Rates auto-calculated based on weight and distance) $15 ++
Cut-off time for Next Working Day Delivery is 3:00PM. Orders placed after 3:00PM will be delivered within 2 working days.
Cut-off time for Same Day Delivery is also 3:00PM. Orders placed after 3:00PM will be delivered on the next working day.
Delivery between 10am - 10pm
3. How long does delivery takes?
Once your order has been made, it will take around 3-4 working days for your parcel to arrive with local Standard Delivery. If you pick the next day or same day service, you can expect to receive the parcel the next day or the same day respectively.
For International orders, it will take 7 to 14 working days to arrive depending on custom clearance.
4. How long does name customization takes?
Standard name customization takes 1 day. If you need it urgently, do drop us an email/WhatsApp. Once you receive a confirmation, do opt for Same Day Delivery so that you can receive your order on time.
5. Can I make changes to my shipping address once the order is placed?
Email us ASAP before we process your order. Reach us at info@deendunya.co or WhatsApp +65 92376170.
Pick up Option
1. Do I have to pay if I choose Pickup option?
Nope! There is no charge if you would like to do a self-pickup.
2. How do I select Pickup?
Before you check out online, please select Pick Up.
3. Can I order and pick up from your retail outlets at Golden Landmark or Haji Lane?
Yes definitely! Do call beforehand at these 2 hotlines;
Deen Dunya Haji Lane Outlet
48 Haji Lane #01-01
+6592376170
Daily 11:30am - 8:30pm
Deen Dunya Golden Landmark Outlet
390 Victoria Street, Golden Landmark #01-57
+6592376170
Daily 10:30am - 7.30pm
Deen Dunya Warehouse
9 Kallang Place #04-09
Singapore 339154
Monday to Friday, 9am - 4pm.
Closed on PH and Sat Sun.
4. When can I collect my order?
You will receive a text/email when your order is ready for pickup. Pick up address will be provided in the text.
Generally, you can collect your order on the same day after 2:00PM when you order anytime before 11:00AM. For orders made after 11:00am, your package will be available for pickup the next day.
5. Do I have to book an appointment for pick up?
Nope! You may collect anytime according to store operating hours. However, do ensure that you have received the email notification stating that your order is ready for pick-up. Do quote your order number upon arrival.
If there is anything else you need help with, let us know right away. WhatsApp our customer service line at +65 9237 6170 or email us at info@deendunya.co